Zoho Desk Consultant

Ticket Management

Manage the tickets raised by your clients, resolve them at the right time with the help of our software consulting, and retain your valuable clients. 

Zia

Time to adopt the bot friend into your customer support using our Zoho Desk Consulting Services that handles automatic replies on executives’ absence, does sentimental analysis of customers, and automatically creates a notification for calls. 

Self-Service

We deploy bots most splendidly into our consulting services, enabling customers to self-resolve their queries by interacting with our bots and bringing in overall cost optimization. 

Agent Productivity

Our Zoho Desk Implementation does not aim at enhancing the customer support experience. It also focuses on improving the agent’s productivity to bring a win-win situation. Now the agents can send a better response mail and collaboratively work with their teams using our support. 

Process Automation

Our consultation services enable you to automate some of the repetitive tasks in customer handling like workflow management, notification handling, and escalation process, which saves agents precious time and workload. 

Extensibility

Our Zoho Desk Integration is a single tool that helps you to collaboratively integrate and deploy all your other tools to bring great productivity into your business. 

Insights and Impact

The most important feature of this software is that you can attain deep-rooted insights into your every customer interaction activity to find the area that causes the pain point and resolve it to deliver better customer service. 

Security 

The Zoho Desk consulting solutions we provide ensure high-end security and adhere to its allied compliances, where the firm can create a hierarchy to access the data and decide on the accessibility and ownership of specific data.